Getting your device ready for collection.

A simple preparation checklist for a repair appointment.

Start with the basics

Make a note of the device model and the problem. Include when it started, whether it is intermittent, and any damage or earlier repair attempts.

Back up what matters

If the device still works, back up your photos, documents and other important files. If it does not switch on, tell the technician before an assessment.

Keep passwords private

Do not put passwords in an enquiry form. If access is needed for testing, agree a secure approach directly with your repair provider.

Agree the handover

Confirm your Braintree or surrounding-area address, appointment time and which accessories are needed. Note visible damage and discuss any collection charges before the visit.